Shipping policy

Shipping Policy

Thank you for shopping with N&K Lexora Mart. We are committed to delivering your orders as efficiently as possible. Please read our Shipping Policy carefully before placing an order.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • During high-demand periods, processing times may be slightly delayed.

2. Shipping Time

As a dropshipping store, products may be shipped from different supplier warehouses.

Estimated delivery times:

  • UAE Orders: 5–12 business days

  • International Orders: 7–20 business days

Please note that delivery times are estimates and may vary due to:

  • Customs clearance

  • Courier delays

  • Weather conditions

  • High shipping volumes

3. Shipping Charges

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Product weight/size

  • Shipping method selected

Occasionally, we may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS (if available).

Please allow up to 3–5 business days for tracking information to update.

5. Incorrect Address Information

Customers are responsible for providing accurate shipping details.

N&K Lexora Mart is not responsible for:

  • Orders shipped to incorrect addresses provided by customers

  • Failed deliveries due to incomplete contact information

Additional shipping charges may apply for reshipment requests.

6. Delayed or Lost Packages

While we work with trusted shipping partners, delays may occasionally occur.

N&K Lexora Mart is not liable for delays caused by:

  • Customs procedures

  • Courier service interruptions

  • Natural events or unforeseen circumstances

If your package appears lost, please contact us and we will assist in investigating the issue with the courier.

7. Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are the customer’s responsibility.

8. Split Shipments

Since we operate through multiple suppliers, items from the same order may arrive separately.

9. Contact Us

For shipping-related questions or support:

N&K Lexora Mart
📧 Email: contact.nandkofficial@gmail.com
📞 Phone: +971561330358

By placing an order with N&K Lexora Mart, you agree to this Shipping Policy.